Common Pitfalls for a Chief of Staff

We hear a lot about what makes a great Chief of Staff. But what gets Chiefs of Staff in trouble? We tapped into the Chief of Staff Networking Group on LinkedIn for some of the most common reasons Chiefs of Staff may fail.

The role of a Chief of Staff (CoS) is crucial in supporting and facilitating the leadership of an organization. However, there are several common pitfalls that can hinder the effectiveness of a CoS. Let's explore these pitfalls:

Over-Sharing Sensitive Information: Caution is key to prevent unintentional disclosure of sensitive information, which could be used against the organization. Such information may unexpectedly surface in casual conversations with colleagues, friends, or clients. A CoS should always remember that anything related to their leader is likely sensitive, and it is their responsibility to discern what can and cannot be shared.

Trying to Do It All: Although a CoS can walk a blurred line with other roles, they still are only one person. Attempting to take on too much can lead to burnout and decreased effectiveness. Delegation and prioritization with their team and cross-functional partners are essential for success.

Neglecting Meeting Management: Meetings are necessary for collaboration and decision-making. A CoS should become an expert in facilitating effective meetings, ensuring they are productive and well-organized, especially when involving their leader.

Lacking Emotional Intelligence (EQ): Building strong, genuine relationships within the organization, especially with senior leadership, is critical. A CoS who relies solely on their position for influence and doesn't understand the importance of emotional intelligence may struggle to get the support they need.

Believing They Know Better Than the Leader: A CoS should avoid undermining the CEO or leader by focusing on their weaknesses. Instead, they should support and redirect, such as providing thoughtful input when the leader may be over-committing themselves, and guiding the organization toward success.

Isolation and Lack of Outlets: CoS roles can be isolating. Finding appropriate outlets for sharing frustrations and seeking guidance, such as therapists, coaches, or confidential support networks, is essential.

Unmanaged Ego: CoS positions are often behind the scenes, and recognition may be limited. Those seeking constant recognition and the spotlight may struggle in this role, as humility and a willingness to work quietly are key.

In conclusion, a successful CoS should navigate these common pitfalls by balancing influence and discretion, delegating effectively, mastering meeting management, and prioritizing emotional intelligence. Building strong relationships, supporting the leader, seeking appropriate outlets for guidance, and maintaining humility are all crucial for a Chief of Staff's effectiveness.